Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.

To be eligible for a refund, the digital product must not have been downloaded. Once a digital item has been accessed or downloaded, it is considered “used” and becomes non-refundable.

Non-Returnable Items

Several types of products are non-returnable:

• Downloadable sheet music (digital products)

• Gift cards

• Health or personal care items (not applicable here, but included for clarity)

Please note: all purchases of digital products are final once the download has been completed.

Partial Refunds

Partial refunds may be granted in certain circumstances, such as:

• Technical issues preventing download or access (verified by our team)

• Duplicate purchases

Refunds

Once your request is received and reviewed, we will notify you via email whether your refund is approved or rejected.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a few days.

Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank account again.

2. Contact your credit card company — it may take some time before your refund is officially posted.

3. Contact your bank — processing times may vary.

If you’ve completed all these steps and still haven’t received your refund, please contact us at contact@pedrorochaguitar.com.

Sale Items

Only regular-priced items may be eligible for a refund. Sale items are non-refundable.

Need Help?

For any questions related to refunds or digital delivery issues, please contact us at contact@pedrorochaguitar.com.