{"id":2845,"date":"2025-05-15T20:54:30","date_gmt":"2025-05-15T18:54:30","guid":{"rendered":"https:\/\/pedrorochaguitar.com\/?page_id=2845"},"modified":"2025-05-15T21:05:37","modified_gmt":"2025-05-15T19:05:37","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/pedrorochaguitar.com\/fr\/refund-and-returns-policy\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2845\" class=\"elementor elementor-2845\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6f9d6ba9 e-ecs-flex e-flex e-con-boxed e-con e-parent\" data-id=\"6f9d6ba9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e3012ee elementor-widget elementor-widget-text-editor\" data-id=\"e3012ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h3 data-start=\"334\" data-end=\"346\">Overview<\/h3>\n<p data-start=\"348\" data-end=\"479\">Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.<\/p>\n<p data-start=\"481\" data-end=\"665\">To be eligible for a refund, the digital product must not have been downloaded. Once a digital item has been accessed or downloaded, it is considered &#8220;used&#8221; and becomes non-refundable.<\/p>\n<h3 data-start=\"667\" data-end=\"691\">Non-Returnable Items<\/h3>\n<p data-start=\"693\" data-end=\"738\">Several types of products are non-returnable:<\/p>\n<ul data-start=\"740\" data-end=\"878\">\n<li data-start=\"740\" data-end=\"785\">\n<p data-start=\"742\" data-end=\"785\">Downloadable sheet music (digital products)<\/p>\n<\/li>\n<li data-start=\"786\" data-end=\"798\">\n<p data-start=\"788\" data-end=\"798\">Gift cards<\/p>\n<\/li>\n<li data-start=\"799\" data-end=\"878\">\n<p data-start=\"801\" data-end=\"878\">Health or personal care items (not applicable here, but included for clarity)<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"880\" data-end=\"974\">Please note: all purchases of digital products are final once the download has been completed.<\/p>\n<h3 data-start=\"976\" data-end=\"995\">Partial Refunds<\/h3>\n<p data-start=\"997\" data-end=\"1062\">Partial refunds may be granted in certain circumstances, such as:<\/p>\n<ul data-start=\"1064\" data-end=\"1157\">\n<li data-start=\"1064\" data-end=\"1135\">\n<p data-start=\"1066\" data-end=\"1135\">Technical issues preventing download or access (verified by our team)<\/p>\n<\/li>\n<li data-start=\"1136\" data-end=\"1157\">\n<p data-start=\"1138\" data-end=\"1157\">Duplicate purchases<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"1159\" data-end=\"1170\">Refunds<\/h3>\n<p data-start=\"1172\" data-end=\"1289\">Once your request is received and reviewed, we will notify you via email whether your refund is approved or rejected.<\/p>\n<p data-start=\"1291\" data-end=\"1430\">If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a few days.<\/p>\n<h3 data-start=\"1432\" data-end=\"1459\">Late or Missing Refunds<\/h3>\n<p data-start=\"1461\" data-end=\"1498\">If you haven\u2019t received a refund yet:<\/p>\n<ol data-start=\"1500\" data-end=\"1684\">\n<li data-start=\"1500\" data-end=\"1533\">\n<p data-start=\"1503\" data-end=\"1533\">Check your bank account again.<\/p>\n<\/li>\n<li data-start=\"1534\" data-end=\"1634\">\n<p data-start=\"1537\" data-end=\"1634\">Contact your credit card company \u2014 it may take some time before your refund is officially posted.<\/p>\n<\/li>\n<li data-start=\"1635\" data-end=\"1684\">\n<p data-start=\"1638\" data-end=\"1684\">Contact your bank \u2014 processing times may vary.<\/p>\n<\/li>\n<\/ol>\n<p data-start=\"1686\" data-end=\"1816\">If you\u2019ve completed all these steps and still haven\u2019t received your refund, please contact us at <strong data-start=\"1783\" data-end=\"1815\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1785\" data-end=\"1813\">contact@pedrorochaguitar.com<\/a><\/strong>.<\/p>\n<h3 data-start=\"1818\" data-end=\"1832\">Sale Items<\/h3>\n<p data-start=\"1834\" data-end=\"1920\">Only regular-priced items may be eligible for a refund. Sale items are non-refundable.<\/p>\n<h3 data-start=\"1922\" data-end=\"1936\">Need Help?<\/h3>\n<p data-start=\"1938\" data-end=\"2057\">For any questions related to refunds or digital delivery issues, please contact us at <strong data-start=\"2024\" data-end=\"2056\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"2026\" data-end=\"2054\">contact@pedrorochaguitar.com<\/a><\/strong>.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Overview Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer a full refund or exchange. To be eligible for a refund, the digital product must not have been downloaded. Once a digital item has been accessed or downloaded, it is considered &#8220;used&#8221; and becomes non-refundable. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_joinchat":[],"footnotes":""},"class_list":["post-2845","page","type-page","status-publish","hentry"],"acf":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/pedrorochaguitar.com\/fr\/wp-json\/wp\/v2\/pages\/2845","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pedrorochaguitar.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pedrorochaguitar.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pedrorochaguitar.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pedrorochaguitar.com\/fr\/wp-json\/wp\/v2\/comments?post=2845"}],"version-history":[{"count":14,"href":"https:\/\/pedrorochaguitar.com\/fr\/wp-json\/wp\/v2\/pages\/2845\/revisions"}],"predecessor-version":[{"id":3167,"href":"https:\/\/pedrorochaguitar.com\/fr\/wp-json\/wp\/v2\/pages\/2845\/revisions\/3167"}],"wp:attachment":[{"href":"https:\/\/pedrorochaguitar.com\/fr\/wp-json\/wp\/v2\/media?parent=2845"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}